Results, Recalls & Reminders Policy

At Alma Street Medical, we follow Queensland Health and Australian Medical Association (AMA) guidelines
to ensure you receive timely and appropriate follow-up for your test results.

Understanding Your Results
 

• Not all test results requiring action are abnormal. Your doctor will determine whether further discussion is necessary.

• If a result is clinically significant, we will contact you to book an appointment.
   

When Follow-Up is Required
 

• We will contact you if your test results require further discussion or follow-up action.

• You may be recalled after significant referrals (e.g., following a mental health assessment) or the diagnosis of a serious condition (e.g., type 2 diabetes).

• If a result is unexpected or adverse, we will request that you book an appointment with your doctor.
   

Confidentiality and Privacy
 

• To protect your privacy, we do not disclose test results over the phone.

• Results will only be discussed in person during an appointment with your doctor.
   

Recall Process
 

• If your doctor requires a follow-up appointment, we will attempt to contact you up to three times at different times of the day.

• If we cannot reach you, a registered letter will be sent requesting that you book an appointment.

• All contact attempts will be documented in your medical file.

• If you do not attend your appointment, your doctor will be informed, and further follow-up may be arranged as necessary.

Reminder System
 

The Medical Centre of Gympie offers a reminder service for a variety of important health checks and tests. These include, but are not limited to:

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• Cervical Screening Tests (Pap Smear)

• Immunisations (childhood and adult vaccinations, including flu and COVID-19 vaccines)

• Routine Blood Tests (e.g., cholesterol, diabetes screening)

• Blood Pressure Monitoring

• Skin Cancer Checks

• Diabetes Health Assessments

• Heart Health Checks

• Chronic Disease Management Reviews

• Medication Reviews

Your Responsibility

 

• If you have had tests and have not been contacted but wish to review your results, please book an appointment with your doctor.

• Urgent results are handled as a priority, and we will ensure you are notified promptly if immediate action is required.
   

Your health and privacy are our priorities. Please contact our reception team if you have any questions or need
assistance booking an appointment.